Welcome to Crystal Garden Hub. These Terms & Conditions (the "Terms") set out the agreement between you and Crystal Garden Hub and explain the rules for using our website and our game, Crystal Bloom Quest. We have written them in plain English because we want them to be genuinely readable, not just legally complete. Please take a few minutes to read them before you play.
Crystal Garden Hub is a free online social casino designed purely for entertainment. There is no real-money wagering here, nothing to buy in order to keep playing, and no prize of monetary value to win. The virtual coins you collect are part of the game and nothing more. With that in mind, here is everything you need to know.
1. Acceptance of These Terms
By accessing or using Crystal Garden Hub in any way - visiting the website, creating an account, or playing Crystal Bloom Quest - you confirm that you have read, understood and agreed to be bound by these Terms and by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. If you do not agree with any part of these Terms, please do not use the Service.
Throughout these Terms, "Crystal Garden Hub", "we", "us" and "our" refer to the operator of the Crystal Garden Hub website and the Crystal Bloom Quest game. "You" and "your" refer to you, the person accessing or using the Service, whether as a casual visitor or as a registered account holder. Where you create an account, an agreement is formed between you and us at the moment you complete registration and continues for as long as your account remains open.
These Terms apply to every visitor and every player. Some sections, such as those covering accounts and virtual coins, will be most relevant once you register, but the rest apply from the moment you arrive on the site. If you are using the Service on behalf of another person, you are responsible for ensuring that they also understand and follow these Terms.
2. About Crystal Garden Hub
Crystal Garden Hub is a free online social casino built around a single, exclusive title: Crystal Bloom Quest. In the game you plant crystal seeds, spin the reels, grow a living garden and collect virtual coins and blooms across a series of seasons. It is designed to be a calm, social and endlessly replayable experience.
We want to be completely clear about what the Service is and, just as importantly, what it is not:
- Crystal Garden Hub is offered for entertainment only. It is a social casino experience, not a real-money wagering product.
- The virtual coins, blooms and other in-game items you receive or collect have no monetary value. They cannot be redeemed, exchanged, transferred or withdrawn for cash or for anything of monetary value.
- There is no real-money wagering anywhere on the Service, and there are no prizes of monetary value to win.
- Nothing needs to be purchased in order to play or to keep playing. The core experience is, and is intended to remain, free.
Because the Service does not involve wagering or winning anything of monetary value, practice or success within Crystal Bloom Quest does not reflect, predict or imply any likelihood of success at any form of real-money wagering. We would encourage every player to keep that firmly in mind and to enjoy the game for exactly what it is - a bit of fun. You can read more about our approach on our Responsible Play page.
3. Definitions
To keep the rest of these Terms concise, a few words are used with a specific meaning. Whenever they appear with a capital letter, this is what they mean:
- Service - the Crystal Garden Hub website, the Crystal Bloom Quest game and any related features, content, tools or communications we make available.
- Account - the personal profile you create in order to save your progress, virtual coins and collection and to access account-only features.
- Virtual Coins - the in-game currency used to spin the reels and progress through Crystal Bloom Quest. Virtual Coins have no monetary value and exist only within the game.
- In-Game Items - blooms, gems, boosters, collection pieces, seasonal rewards and any other virtual objects or benefits granted within the game.
- Content - all text, graphics, artwork, animation, audio, code, game design, layouts and other material that makes up the Service.
- User Content - anything you submit, post or send to us or through the Service, such as messages, feedback or community contributions.
- Third-Party Services - services operated by other companies that connect to or are linked from the Service, such as sign-in providers and social platforms.
4. Eligibility
Crystal Garden Hub is intended for an adult audience. To use the Service you must meet all of the following requirements:
- You are at least 18 years of age, or older if the age of majority in your location is higher than 18.
- You have the legal capacity to enter into a binding agreement with us.
- You are not barred from using a social casino service, or from accessing this type of content, under the laws that apply to you in your country, state or region.
- You will use the Service only for lawful, personal and non-commercial purposes.
You are responsible for making sure that using the Service is permitted where you live. Access to social gaming content is regulated differently around the world, and if it is not allowed in your location, you must not use the Service. Each person may hold and use only one Account. We may ask you to confirm your age or eligibility at any time, and we may suspend or close accounts where we reasonably believe an eligibility requirement is not being met.
5. Your Account
You can enjoy parts of the Service as a visitor, but to save your garden, virtual coins and collection you will need to create an Account. When you register, you agree to provide accurate and current information and to keep it up to date.
Registering
You create an Account using your email address and a password. You are responsible for keeping your login details confidential, for all activity that takes place under your Account, and for providing accurate information when you register. We only use the information needed to create and secure your Account, as described in our Privacy Policy.
Keeping your Account secure
Your login credentials are personal to you. You agree to:
- keep your password confidential and not share it with anyone;
- take reasonable care to prevent unauthorised access to your Account;
- take responsibility for all activity that takes place under your Account; and
- notify us promptly at support@crystalgardenhub.com if you believe your Account has been accessed without your permission or your credentials have been lost or compromised.
We will never ask you for your password by email or message. While we take reasonable steps to protect the Service, we cannot be responsible for losses that result from someone else using your credentials where you have not kept them secure. If you would like to close your Account at any time, you can contact us and we will help you do so.
6. Virtual Coins & In-Game Items
Virtual Coins and In-Game Items are at the heart of how Crystal Bloom Quest plays, but it is essential to understand exactly what they are. They are a limited, personal licence to access game features and to enjoy the experience within the Service. They are not money, they are not property, and they do not represent any real-world value.
- Virtual Coins and In-Game Items have no monetary value and are not, and never become, your property.
- They cannot be redeemed, exchanged, transferred, sold, traded or withdrawn for cash or for anything of monetary value, whether inside or outside the Service.
- They exist only within Crystal Bloom Quest and can only be used to play the game.
- You do not need to buy anything to receive Virtual Coins or to keep playing. Coins and items are provided to support the free experience.
Because Virtual Coins and In-Game Items are part of the game rather than something you own, we may grant, adjust, expire, reduce, remove or reset balances and items where it is reasonable to do so - for example, to run seasons and events, to fix errors or bugs, to maintain fair and balanced play, or to address a breach of these Terms. If your Account is closed, suspended or becomes inactive, any Virtual Coins and In-Game Items associated with it may be lost, and because they have no monetary value there is nothing to refund. We will always try to act fairly and, where practical, to give notice of significant changes.
7. Acceptable Use
Crystal Garden Hub is meant to be a relaxed and friendly place. To keep it that way for everyone, you agree not to misuse the Service. In particular, you must not:
- cheat, manipulate outcomes, or interfere with the normal operation or fairness of the game;
- use bots, scripts, automation, macros or any tool designed to play, spin or interact with the Service automatically;
- exploit bugs, glitches or errors instead of reporting them to us;
- reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or underlying structure of any part of the Service, except where the law expressly permits it;
- attempt to buy, sell, trade or otherwise exchange Virtual Coins or In-Game Items for real money or anything of monetary value, whether on or off the Service;
- create or use more than one Account, or register on behalf of anyone else without authorisation;
- access the Service through unauthorised means, or attempt to probe, scan, overload, disrupt or breach the security of our systems;
- scrape, harvest, copy or collect data or Content from the Service without our permission;
- upload or transmit viruses, malware or any harmful code;
- harass, threaten, abuse, impersonate or otherwise harm other players, our team or any third party;
- post or share content that is unlawful, hateful, obscene, deceptive or that infringes the rights of others; or
- use the Service for any illegal purpose or in breach of any law or regulation that applies to you.
Breaking any of these rules can lead to action under the Suspension & Termination section below, including the loss of Virtual Coins and In-Game Items and the closure of your Account.
8. Intellectual Property
Everything that makes up Crystal Garden Hub - the Crystal Bloom Quest game, the brand, the name, the logo, the artwork, the symbols, the animations, the sounds, the layouts and the underlying code - is owned by us or licensed to us, and is protected by copyright, trademark and other intellectual property laws.
We grant you a limited, personal, revocable, non-exclusive and non-transferable licence to access and play the game for your own private, non-commercial entertainment, strictly in accordance with these Terms. This licence does not transfer any ownership to you, and all rights that are not expressly granted are reserved by us.
You may not copy, reproduce, distribute, modify, adapt, publicly display, create derivative works from, frame, republish or otherwise exploit any part of the Service or its Content without our prior written permission. "Crystal Garden Hub" and "Crystal Bloom Quest", along with our logos and related marks, are our trademarks, and you may not use them without our consent. If you believe any content on the Service infringes your rights, please let us know using the details in the Contact Us section.
9. User Communications & Feedback
We love hearing from our community, and from time to time you may send us messages, suggestions, ideas or feedback, or take part in community features and seasonal events. When you do, we ask that you keep it friendly, respectful and appropriate for a broad, adult audience, in line with the Acceptable Use rules above.
If you send us feedback, ideas or suggestions about the Service, you agree that we may use them freely, without any obligation to you, to help operate and improve Crystal Garden Hub. This does not mean we claim ownership of your personal information - that is always handled in line with our Privacy Policy - but it does mean we can act on a good idea without owing a payment or credit for it. Where you contribute User Content, you are responsible for it, you confirm you have the right to share it, and you grant us permission to host, display and use it as needed to run the community features it forms part of.
10. Service Availability & Changes
Crystal Bloom Quest is a living game that grows and changes over time. We are always adding new seasons, blooms, features and community events, and refining the ones that already exist. Because of this, we may, at our discretion and without being obliged to give notice:
- modify, update, add to or remove features, seasons, rewards or game mechanics;
- carry out maintenance, which may make parts of the Service temporarily unavailable;
- suspend, limit or discontinue any part of the Service, or the Service as a whole.
We work hard to keep the Service running smoothly, but we cannot promise that it will always be available, uninterrupted, error-free or free from technical issues. Access may be affected by maintenance, updates, or factors outside our control, such as your device, your internet connection or third-party providers. We will not be liable to you for any unavailability or change to the Service, and because the Service is free to use, no refund arises from any downtime or discontinuation.
11. Suspension & Termination
You are free to stop using Crystal Garden Hub at any time, and you may ask us to close your Account whenever you wish by contacting support@crystalgardenhub.com or using our Contact page.
We may suspend, restrict or close your Account, or limit your access to the Service, if we reasonably believe that:
- you have breached these Terms, including the Acceptable Use rules;
- you do not meet, or no longer meet, the eligibility requirements;
- your Account has been involved in fraud, cheating, security risks or other harmful activity; or
- we are required to do so by law, or need to in order to protect the Service, our community or our rights.
Where it is reasonable and appropriate, we will aim to give you notice and, for less serious issues, an opportunity to put things right. When an Account is suspended or closed, your right to access the Service ends, and any Virtual Coins and In-Game Items linked to that Account may be lost. As those items have no monetary value, no refund or compensation is due. Any provisions of these Terms that by their nature should survive termination - such as those on intellectual property, disclaimers, limitation of liability and governing law - will continue to apply.
12. Disclaimers
The Service is provided on an "as is" and "as available" basis, for entertainment purposes only. To the fullest extent permitted by law, we make no warranties or representations of any kind, whether express or implied, about the Service, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, secure, accurate or error-free.
Crystal Garden Hub is a free online social casino for fun. It does not offer real-money wagering and does not provide any opportunity to win money or prizes of monetary value. Nothing in the Service is intended as, and it should not be taken as, encouragement to gamble with real money. Success or experience in Crystal Bloom Quest does not indicate, guarantee or imply any future success at any real-money activity of any kind. You use the Service at your own discretion and are responsible for your own enjoyment of it.
13. Limitation of Liability
Because Crystal Garden Hub is provided free of charge and purely for entertainment, and to the fullest extent permitted by applicable law, we will not be liable to you for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of data, loss of Virtual Coins or In-Game Items, loss of enjoyment, loss of goodwill, or loss of profits, arising out of or connected with your use of, or inability to use, the Service.
To the extent any liability cannot be excluded and is instead limited by law, our total aggregate liability to you for all claims relating to the Service will not exceed the greater of the amount you have paid us to use the Service (which, for a free service, is typically zero) or the minimum amount required by applicable law.
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the law that applies to you - for example, liability for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain limitations or exclusions, so parts of this section may not apply to you, and you may have additional rights.
14. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Crystal Garden Hub and its team from and against any claims, demands, losses, liabilities, damages, costs and reasonable expenses (including reasonable legal fees) that arise out of or are connected with your misuse of the Service, your breach of these Terms, your violation of any law, or your infringement of the rights of any third party. We will let you know about any such claim and may, at our option, take part in its defence. You agree to cooperate reasonably with us in that defence.
15. Third-Party Services & Links
The Service may connect to or link to Third-Party Services that we do not operate or control. For example, our website links to our pages on social platforms such as Facebook, Instagram, YouTube and X. These services are governed by their own terms and privacy policies, and by using them you agree to those terms directly with the relevant provider.
We provide links and integrations for your convenience, but we are not responsible for the content, practices, availability or policies of any Third-Party Service, and including a link does not mean we endorse it. Any dealings you have with a third party through the Service are between you and that third party. We would encourage you to review the terms and privacy policies of any Third-Party Service before you use it. Details of how third parties may set cookies are covered in our Cookie Policy.
16. Governing Law & Dispute Resolution
These Terms, and any dispute or claim arising out of or in connection with them or with your use of the Service, are governed by the laws applicable in the jurisdiction in which Crystal Garden Hub operates, without regard to conflict-of-law principles, and subject to any mandatory consumer protections that apply to you where you live.
If something goes wrong, we would always prefer to sort it out directly and amicably. So before taking any formal step, you agree to contact us first at support@crystalgardenhub.com or through our Contact page and to give us a fair chance to resolve the matter in good faith. Most issues can be settled quickly and pleasantly once we know about them. If a dispute cannot be resolved informally, it will be handled through the courts or dispute-resolution processes that have jurisdiction under the applicable law, and nothing in these Terms removes any right you may have to bring a matter before a competent authority where you live.
17. Changes to These Terms
We may update these Terms from time to time - for example, to reflect new features and seasons, to improve clarity, or to keep up with legal and regulatory changes. When we make changes, we will revise the "Last updated" date at the top of this page, and where the changes are significant we will take reasonable steps to bring them to your attention.
The updated Terms take effect from the date they are posted. By continuing to access or use the Service after an update, you agree to the revised Terms. If you do not agree with a change, you should stop using the Service and, if you wish, close your Account. We encourage you to check this page now and then so you always know where you stand.
18. Severability & Entire Agreement
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force and effect. If we do not enforce a right or provision of these Terms, that is not a waiver of that right or provision, and it does not prevent us from enforcing it later.
These Terms, together with our Privacy Policy, our Cookie Policy and any other policies we reference, make up the entire agreement between you and us regarding your use of the Service, and they replace any earlier agreements or understandings on that subject. You may not assign or transfer these Terms without our consent; we may assign them as part of a reorganisation or transfer of our business.
19. Contact Us
We are always happy to help. If you have any questions about these Terms, your Account, or anything else about Crystal Garden Hub, please get in touch and a member of our team will be glad to assist.
- Email: support@crystalgardenhub.com
- Contact form: crystalgardenhub.com/contact
You may also like to read our Responsible Play commitment for more on how we help keep the fun light, and our Privacy Policy for how we look after your information. Thank you for being part of the Crystal Garden Hub community - now go and grow something beautiful.